We are open daily from 8 AM to 5 PM, Hawaii Standarad Time. This applies to our reservations department only; activities operate as needed.
This year we are closed for our company Ohana Day (August 3, 2024), annual company meeting (December 16, 2024), Christmas Day and New Years Day.
After-hours, our phone lines are forwarded to our answering service! They can either take a message (to be returned during normal business hours) or forward you directly to any applicable partner/vendor.
Our best contact method is either phone (877-589-5589) or via email: HawaiianIslesConcierge@mcadmc.com.
The needs of Hawaiʻi and her people are ever changing. For volunteering opportunities please visit the official Hawaii Tourism Authority resource page.
Honolulu Airport (Oʻahu), Kahului Airport (Maui), Lihue Airport (Kauaʻi) and Kona Airport (Island of Hawaiʻi). We do not service Hilo Airport on the Island of Hawaiʻi.
Our greeters will be waiting in your assigned baggage claim area. Our uniforms are white with blue flowers. At the Kahului Airport – we are waiting at the bottom of the escalators that lead from the main terminal to the baggage claim.
Our greeters monitor flights throughout the day for any delays (or early arrivals!). As long as your flight number has not been changed, we will see you whenever you get in.
If you have a schedule change and/or cancellation – you will need to let us know. Please call – no matter the time – and provide us with your updated information. We don’t want to miss you!
To ensure proper servicing to both you and our vendor partners – we do have a 72 hour cut-off for ordering services. If you are arriving in the next 3 days – please give us a call so we can check to see if we’re able to add you in.
A lei is a garland or wreath commonly made from fresh flowers. In Hawaiian culture, lei are often given as symbols of affection, celebration, or honor. Locally used in various ceremonies and special occasions – such as graduation, weddings, birthdays, and homecomings, the practice of giving and receiving a lei at the airport is a cherished Hawaiian tradition that dates back to 1920s. It’s our way of sharing the beauty and warmth of our home with you – welcoming you as we would welcome someone from our own ‘ohana (family) home.
Our lei is normally single-strand, non-scented, purple orchid lei. On occasion, our lei may be substituted with a different colored orchid.
All of our current transfers are shared, non-exclusive shuttles that are either operated via sprinter, mini-bus or motorcoach (depending on the day/flight). We do, however, do our best to limit the amount of stops to less than 5 hotels.
Yes! One of our agents will call you (either at the hotel or any provided phone number) the day prior to your pick-up to reconfirm. Please be sure to check your messages!
If you have a schedule delay, change and/or cancellation – you will need to let us know. Please call – no matter the time – and provide us with your updated information.
Our site offers several different types of activities on all islands that are operated by trusted vendor partners.
When you purchase an activity from our website, you are being redirected to one of our trusted vendor partners. Their name (and contact information) will be on your confirmation email. Should you have any specific questions, however, feel free to reach out to us – we’ll be glad to help!
Yes! You should receive reminder emails (and/or texts) direct from the operating vendor prior to your activity date. Please be sure to check your emails!
Have a group? Want something private? Want something that just isn’t here? Please feel free to reach out! While we have curated our site to include our favorites – by no means are these the only activities that we are able to offer you!
Due to insurance purposes we do not offer, contract, refer or sell the following types of activities: shark tours, parasailing, jet skiing, scuba diving, motorcycle tours, and any activity with live ammunition.
HawaiianIsles Concierge, a division of MC&A, is committed to ensuring the security and protection of the personal information that we process, and to providing a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles and have expanded this to meet the demands of GDPR. For your convenience, our privacy policy is available for your reference at https://www.jtbcorp.jp/en/privacy/pi_gdpr.asp
By purchasing anything on this website, Client accepts that ground services and/or activities may involve some uncontrollable risks of injury to people and property. Except as otherwise provided herein, HawaiianIsles Concierge, a division of MC&A, and/or its authorized agents act only in the capacity as agents for all services provided. As such agents, no liability can be accepted by HawaiianIsles Concierge and/or MC&A for the individual participants’ participation in the services provided. Except as otherwise provided herein, HawaiianIsles Concierge and/or MC&A are in no way responsible whatsoever in connection with any loss, injury, damage, howsoever caused or arising, by participating in any of the services provided.
Client shall indemnify and hold harmless MC&A, its officers, employees, agents, contractors or licensees from and against all claims, losses, damages, liabilities and expenses, including reasonable attorney’s fees, arising out of or occasioned by the gross negligence or willful misconduct of Client, its officers, partners, employees, agents, contractors or licensees other than MC&A, in connection with this Program.
HawaiianIsles Concierge, a division of MC&A, may elect to resolve any controversy or claim arising out of or relating to these Terms or our sites by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Honolulu, Hawaii, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in Honolulu, Hawaii, necessary to protect the rights or the property of you or HawaiianIsles Concierge and/or MC&A, (or its agents, suppliers, and subcontractors), pending the completion of arbitration.